ISO 9001 outlines the criteria for a quality management system with a customer-focused approach and continuous improvement. By tailoring efforts to the specific needs of every single customer and following up on our performance, we ensure that the services provided are of consistently high quality and enhance the experience for the customer.
ISO 17100 is specific to the Translation and Localization Industry and defines the requirements for delivering a high-quality human translation service. The standard covers the qualifications of our project managers and our linguists, the preparations for the project and its completion, as well as handling data security and feedback on our performance. All of these processes meet the specifications set by both the industry and our customers.
ISO 27001 establishes the requirements for managing the security of sensitive information, including intellectual property. With an Information Security Management System (ISMS) in place, we manage risk by ensuring that the people handling sensitive assets and the processes and IT systems they use comply with the ISMS specifications.